CONTACT.

Last updated 14 July 2026

One address, answered by a human, usually within two business days.

Email

Plan V does not operate a phone line or a physical shop. The registered office below is an administrative address: it is not open to the public and does not receive returns. Return addresses are issued case by case — see Returns & Refunds.

Who you are buying from

Plan V is a vegan apparel brand operated by Reisper, a company registered in Portugal.

Complaints

A complaint that email does not resolve can be filed in the Portuguese electronic complaints book, which every online seller established in Portugal must provide:

www.livroreclamacoes.pt/inicio

Alternative dispute resolution

Under Lei n.º 144/2015, a consumer in a dispute with Plan V may refer the matter to an alternative dispute resolution body (entidade de resolução alternativa de litígios de consumo). The bodies competent for Reisper are:

• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (residual national centre): www.cniacc.pt
• CIAB — Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo, competent for the district of the registered office): www.ciab.pt

The full official list of Portuguese ADR bodies is kept by the Direção-Geral do Consumidor at www.consumidor.gov.pt.

Note: the European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and no longer accepts complaints. The national bodies above have taken its place.

Data protection

Requests to access, correct or delete personal data go to help@planvstore.com and are answered within 30 days. The full detail is in the Privacy Policy. Complaints about data handling can be filed with the Comissão Nacional de Proteção de Dados at www.cnpd.pt.

Elsewhere

Plan V is on Instagram at @theplanvstore and on Facebook at facebook.com/planvstore. Social media messages are not a support channel — for anything to do with an order, email is faster and leaves a record.